Kia Motors America recall 22V344

Affected vehicles (1)

Component / system

Defect

Kia Motors America (Kia) is recalling certain 2022 Telluride vehicles. Excess adhesive in a circuit board within the instrument cluster may cause the instrument cluster display screen to be blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."

Risk / consequence

A blank instrument cluster display screen will not show critical information, such as the odometer, which can increase the risk of a crash.

Remedy

Dealers will replace the instrument cluster assembly, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC237.

Chronology of events

1. Nov 17, 2021

   November 17, 2021 Through normal monitoring of field data, Kia North America (Kia NA) Product Quality identifies two (2) Techline cases regarding blank instrument cluster LCD screen concern. November 18-December Kia NA Product Quality conducts preliminary review of potential 19, 2021 causes but could not duplicate issue or identify cause. Kia NA Product Quality and Kia Georgia (Kia GA) begin to collect instrument cluster assemblies. Kia GA evaluates collected parts but is unable to duplicate concern.

2. Dec 20, 2021

   December 20, 2021- Kia GA seeks assistance from supplier and sends instrument

3. Feb 23, 2022

   February 23, 2022 cluster assemblies to supplier for further evaluation. On February 21, 2022 supplier identifies condition may be related to an incorrect setting of the die adhesive applicator which could cause excess adhesive to be applied to the circuit board installed within the instrument cluster. Kia GA requests list of potentially affected parts from supplier to conduct additional analysis.

4. Mar 8, 2022

   March 8, 2022 Supplier identifies suspect lot issue and provides Kia GA with serial numbers of potentially affected parts.

5. Mar 16, 2022

   March 16, 2022-April Kia GA conducts X-ray of warranty returned parts and evaluates 21, 2022 whether its analysis is consistent with the excess adhesive condition described by supplier. Kia GA also reviews warranty claims and information from supplier to confirm suspected affected lot.

6. Apr 22, 2022

   April 22, 2022 Kia GA notifies Kia NA Safety Office of instrument cluster information display issue.

7. May 9, 2022

   May 9, 2022 Kia NA evaluates any potential noncompliance with the Federal Motor Vehicle Safety Standards (FMVSS) and on May 9, 2022 concludes the inability to see the odometer on the LCD screen results in the noncompliance with the visibility requirements of Federal Motor Vehicle Safety Standard 101, §S5.1.2.

8. May 10, 2022

   May 10, 2022 Kia NA decides to conduct a noncompliance FMVSS 101 recall. No fatalities, injuries, crashes or fires.

9. May 17, 2022

   May 17, 2022 Kia NA submits noncompliance recall notice (Recall 22V344) to NHTSA for blank LCD concern involving the 2022MY Telluride equipped with 3.5" LCD screens. 1 May 18-June 17, 2022 During the development of the recall remedy part for Recall 22V344, supplier identifies that instrument cluster assemblies equipped with the 7” screen may also contain excess adhesive on the circuit board. Kia GA works with supplier to evaluate issue and scope of potentially affected vehicles.

10. Jun 21, 2022

    June 21, 2022 Kia GA notifies Kia NA Safety Office that certain 2022MY Telluride vehicles equipped with a 7” LCD screen potentially contain same blank LCD screen concern as previously recalled vehicles under 22V344.

11. Jun 24, 2022

    June 24, 2022 Kia NA Safety reviews field data and confirms no injuries or crashes due to blank screen condition.

12. Jun 27, 2022

    June 27, 2022 Kia NA decides to expand the scope of the current FMVSS 101 noncompliance recall to include 2022MY Telluride vehicles equipped with a 7” LCD screen. No injuries or crashes related to the non-compliance. 2

Notification schedule

Dealer notification

JUL 11, 2022 - JUL 11, 2022

Owner notification

JUL 15, 2022 - JUL 15, 2022