General Motors, LLC recall 22V709

Related investigation

NHTSA opened an investigation that led to this recall.

• PE22006PEEscalated to RecallOpened Jul 22, 2022
  Rear-View Camera Failure

Affected vehicles (3)

Component / system

Defect

General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.

Risk / consequence

An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.

Remedy

Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222378380.

Chronology of events

1. Jul 22, 2022

   On July 22, 2022, NHTSA opened PE22-006 to investigate these vehicles based on NHTSA VOQs. GM opened a second investigation into this condition on July 23, 2022 to refresh its field data analysis. As part of this second investigation, GM found that the rate of relevant field complaints had risen over time and were now significantly higher than the first investigation. That analysis completed on August 19, 2022 and found 11,268 field complaints related to loss of the rear view camera, including three alleged minor property-damage crashes potentially related to this condition. These were received by GM between April 16, 2019 and August 3, 2022. Based on this refreshed analysis, GM’s Safety Field Action Decision Authority (SFADA) decided to conduct a safety recall on September 15, 2022.

Notification schedule

Dealer notification

SEP 22, 2022 - SEP 22, 2022

Owner notification

NOV 07, 2022 - NOV 07, 2022