Cooktop Flame May Invert

Affected vehicles (5)

Component / system

Defect

Highland Ridge RV (Highland Ridge) is recalling certain 2021-2022 Highland Ridge Olympia, Olympia Sport, Open Range and Open Range Lite travel trailers. The cooktop flame may invert when the stove and furnace are operated at the same time.

Risk / consequence

An inverted cooktop flame increases the risk of injury or fire.

Remedy

Dealers will install sealant and plywood panels to seal the area, free of charge. Owner notification letters were mailed November 29, 2022. Owners may contact Highland Ridge customer service at 1-800-283-8267. Highland Ridge's number for this recall is 9904582.

Chronology of events

1. December 2021

   In December 2021, Highland Ridge received a claim of an inverted flame on the cooktop of a unit built in our Idaho location. Highland Ridge began monitoring our data for other similar allegations. Claims slowly continued to come in and each was discussed and evaluated in our weekly Warranty Incident Review Committee (WIRC) meetings. In May 2022, an incident on a Starcraft unit was elevated from WIRC to the Corrective Preventive Action Committee (CPAC). The CPAC committee met on May 18, 2022 and discussed the incidents and decided to open an investigation. On September 7, 2022, CPAC decided to elevate this matter to the Safety Steering Committee (SSC). Jayco towable engineering conducted testing to better understand the conditions that could lead to an inverted flame. This research was concluded at the start of October 2022. On

2. Oct 10, 2022

   October 10, 2022 SSC met to discuss this matter and voted in favor of proceeding with a safety recall. Highland Ridge received a total of ten claims between December 2021 and September 2022.

Notification schedule

Dealer notification

NOV 21, 2022 - NOV 21, 2022

Owner notification

NOV 21, 2022 - NOV 21, 2022

Documents (17)