Incorrectly Installed GPS Devices
Safety Recall
- Manufacturer
- Volvo Bus Corporation
- Units affected
- 20
- Recall opened
- Dec 12, 2022
- Owner notification
- Feb 1, 2023
- Manufacturer campaign
- SR23-82
- Type
- Vehicle
Affected vehicles (1)
- VOLVO BUS 97002022
Component / system
Defect
Volvo Bus Corporation (Volvo Bus) is recalling certain 2022 9700 buses. The GPS devices may have been installed incorrectly, which can cause an accelerator pedal sensor malfunction and lead to an unexpected loss of drive power.
Risk / consequence
A loss of drive power can increase the risk of a crash. Additionally, a disabled bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
Remedy
Prevost will inspect and reinstall the GPS devices, if necessary, free of charge. Owner notification letters are expected to be mailed January 31, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Chronology of events
- Jul 1, 2022
2022-07-01 One field report involving one vehicle was received.
- Jul 1, 2022
2022-07-01 Internal Volvo and Prevost investigation was opened to identify the root cause and to determine if the issue is safety related.
- Sep 26, 2022
2022-09-26 Case was presented on Volvo Product Safety Working Group (PSWG) to evaluate if there is a potential safety related issue. It was concluded that further investigation was required to complete the assessment.
- Nov 8, 2022
2022-11-08 Case was reviewed on Volvo Product Safety Working Group (PSWG) to evaluate if there is a potential safety related issue. Decision made to raise the potential issue to the Product Safety Committee (PSC) for review and determination.
- Dec 8, 2022
2022-12-08 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety related defect and that a recall is needed.
- Dec 12, 2022
2022-12-12 Safety Recall report submitted to authorities. No warranty claims related to this issue. No other field reports, incidents, accidents, injury, or fatality were reported.
Notification schedule
- Dealer notification
- JAN 31, 2023 - JAN 31, 2023
- Owner notification
- JAN 31, 2023 - JAN 31, 2023
Documents (16)
Source: NHTSA campaign 22V917000. Always confirm recall status and remedy availability with the manufacturer or a dealer using your VIN.