Aerial Device May Contact Vehicle Cab
Safety Recall
- Manufacturer
- E-One Incorporated
- Units affected
- 24
- Recall opened
- Jul 11, 2023
- Report date
- May 9, 2023
- Manufacturer campaign
- —
- Type
- Vehicle
Affected vehicles (2)
- E-ONE CYCLONE N2022–2023
- E-ONE TYPHOON N2022–2023
Component / system
Defect
E-One Incorporated (E-One) is recalling certain 2022-2023 Cyclone N and Typhoon N vehicles. The electronic sensor for the aerial device may fail and not display accurate data on the angle of inclination.
Risk / consequence
Without accurate display data, the aerial device may inadvertently contact the cab and increase the risk of injury to the operator.
Remedy
Dealers will update the electronic sensor software, or install a new electronic sensor, as necessary, free of charge. Owner notification letters were mailed July 11, 2023. Owners may contact E-One customer service at 1-352-237-1122.
Chronology of events
- Mar 15, 2023
On March 15, 2023, E-ONE was contacted and told the inclination sensor stopped working during training on truck SO 144708 in Sarnia, Canada. The E-ONE Service team investigated the specific customer issue and communicated the findings to Engineering.
- Apr 12, 2023
On April 12, 2023, the Engineering team and questions were sent to and discussions were had with the Manufacturer, Joral LLC, regarding the issues found.
- Apr 17, 2023
On April 17, 2023, E-ONE was contacted that the Aerial device contacted the cab during training on another truck in Marion, Illinois, truck SO 144814. The E-ONE Service team investigated the specific customer issue and communicated the findings to Engineering. The Engineering team continued to investigate and collect more data and information and to quarantine the sensors in the E-ONE inventory.
- Apr 27, 2023
On April 27, 2023, the issue was addressed in the Product Performance Meeting and it was determined that a Recall should be initiated.
- Apr 28, 2023
On April 28, 2023, research was performed to identify the population of the affected trucks
- May 8, 2023
On May 8, 2023 E-ONE submitted the request to issue a Recall to REV Group. Received approval from REV Group to perform a Recall.
Notification schedule
- Dealer notification
- MAY 24, 2023 - JUN 07, 2023
- Owner notification
- JUN 14, 2023 - JUN 28, 2023
Source: NHTSA campaign 23V332000. Always confirm recall status and remedy availability with the manufacturer or a dealer using your VIN.