Missing Emergency Exit Window

Affected vehicles (1)

Component / system

Defect

Highland Ridge RV (Highland Ridge) is recalling certain 2023-2024 Highland Ridge Range Lite Air travel trailers. The trailers may have been manufactured without a secondary emergency exit window.

Risk / consequence

The lack of a secondary escape exit can prevent or delay occupants from exiting, increasing their risk of injury during an emergency.

Remedy

Dealer will inspect and install an emergency egress window as necessary, free of charge. Owner notification letters were mailed September 5, 2023. Owners may contact Highland Ridge customer service at 1-800-283-8267. Highland Ridge's number for this recall is 9904590.

Chronology of events

1. May 25, 2023

   May 25, 2023 an internal communication was received from our codes and standards team informing Jayco compliance that there were 11 trailers that may have been built with no secondary means of escape. Production dates beginning 12-15-2022 and ending 04-26-2023. This was noticed due to an over stock of egress windows once production was complete.

2. Jun 5, 2023

   June 5, 2023 the Warranty Incident Review Committee (WIRC) discussed this incident and elevated to the Corrective and Preventive Action Committee (CPAC).

3. Jun 7, 2023

   June 7, 2023 CPAC met to discuss this incident and elevated this incident to the Safety Steering Committee (SSC), pending an internal investigation of the incident.

4. Jul 27, 2023

   On July 27, 2023 SSC met and voted that a safety recall was appropriate for this incident. Jayco Inc. has not received any warranty claims for this issue.

Notification schedule

Dealer notification

SEP 08, 2023 - SEP 08, 2023

Owner notification

SEP 08, 2023 - SEP 08, 2023

Documents (17)