Bike Rack May Fail

Affected vehicles (1)

Component / system

Defect

KUAT INNOVATIONS LLC (Kuat Racks) is recalling certain Transfer v2 bicycle hitch racks. The pivot cams may become disengaged, which can cause the bike rack to unexpectedly drop.

Risk / consequence

A bicycle rack that drops unexpectedly can cause a bicycle to detach and become a road hazard, increasing the risk of a crash.

Remedy

The remedy is currently under development. Owners are advised not to use their bike rack until the remedy has been completed. Kuat Racks will provide owners a redesigned pivot pedal, free of charge. Owner notification letters were mailed July 22, 2024. Owners may contact Kuat Racks customer service at 417-889-5820.

Chronology of events

1. May 24, 2024

   On May 24, 2024 it was determined that a series of incidents between the dates of February 9, 2024 and May 21, 2024 were due to a product defect in the products identified in this report. Our customer service manager advised our Research & Development team of seven different customer complaints, all of which involved the Kuat Transfer v2 hitch mounted bicycle carrier. Each of these customer complaints involved a fully loaded rack body becoming disengaged from the pivot cam bolt, which allowed the part of the rack carrying the bicycles to be unexpectedly lowered towards the ground. On May 24, 2024, it was concluded that the incident which occurred on March 17, 2024 involved damage to a customer's bicycle as it was drug behind the vehicle. It did remain attached to the Kuat Transfer v2 bicycle rack by the strap which holds the rear tire in place.

Notification schedule

Dealer notification

JUN 06, 2024 - JUN 10, 2024

Owner notification

JUL 01, 2024 - JUL 15, 2024

Documents (17)