Loss of Power Steering Assist
Safety Recall
- Manufacturer
- E-One Incorporated
- Units affected
- 280
- Recall opened
- Feb 7, 2024
- Report date
- Jan 12, 2024
- Manufacturer campaign
- —
- Type
- Vehicle
Affected vehicles (4)
- E-ONE CYCLONE E2023
- E-ONE CYCLONE II2022–2023
- E-ONE CYCLONE N2022–2023
- E-ONE TYPHOON N2022–2023
Component / system
Defect
E-One Incorporated (E-One) is recalling certain 2022-2023 Cyclone 2, Cyclone N, Typhoon N, and 2023 Cyclone E vehicles. The steering assist bracket may have been machined incorrectly.
Risk / consequence
The incorrectly machined bracket may cause a reduction in hydraulic force, requiring greater steering effort and increasing the risk of a crash.
Remedy
Dealers will inspect and replace the steering assist bracket, free of charge. Owner notification letters were mailed February 7, 2024. Owners may contact E-One customer service at 1-352-237-1122.
Chronology of events
- Dec 15, 2023
December 15, 2023 – E-ONE received information from the Production Team that there was a problem that was discovered during testing.
- Dec 18, 2023
December 18, 2023 – Engineering and Quality measured the defective part and discovered the tapered hole was not machined to specification.
- Dec 21, 2023
December 21, 2023 – Created a population of trucks that utilize this bracket.
- Dec 22, 2023
December 22, 2023 – All inventory was quarantined and inspected. All defective components were Red Tagged. All vehicles on E-ONE property were inspected and replaced as needed.
- Dec 28, 2023
December 28, 2023 – Investigation began to determine the root cause.
- Jan 4, 2024
January 4, 2024 – Investigation ended with the discovery of the manufacturing defect. During the investigation it was discovered that only some of the brackets were manufactured incorrectly and the investigation concluded that the defective parts came from only one manufacturer.
- Jan 10, 2024
January 10, 2024 – Determined the final population of effected trucks.
- Jan 12, 2024
January 12, 2024 – Submitted DIR to REV Group Management for approval.
- Jan 12, 2024
January 12, 2024 – Received approval from REV Group to file Recall.
Notification schedule
- Dealer notification
- JAN 22, 2024 - JAN 31, 2024
- Owner notification
- JAN 31, 2024 - FEB 09, 2024
Source: NHTSA campaign 24V016000. Always confirm recall status and remedy availability with the manufacturer or a dealer using your VIN.