Steering Gear Shaft May Fracture

Affected vehicles (4)

Component / system

Defect

Navistar, Inc. (Navistar) is recalling certain 2025 International HV, HX, LT, and MV vehicles. The steering gear sector shaft may have been improperly heat-treated, which can cause the gear teeth to crack or fracture.

Risk / consequence

Fractured steering gear teeth can cause a loss of steering control, increasing the risk of a crash.

Remedy

Dealers will replace the steering gears, free of charge. Owner notification letters were mailed September 30, 2024. Owners may contact Navistar customer service at 1-800-448-7825. Navistar's number for this recall is 24505.

Chronology of events

1. Jan 18, 2024

   • 01/18/2024 – R. H. Sheppard communicates to Navistar of finding a steering gear sector shaft with less than the required hardness during shot peen operation.

2. Jan 18, 2024

   • 01/18/2024 – Navistar initiates ship hold of all loose steering gears and vehicles at the assembly plants, finding 785 suspect gears out of 1,037 suspect gears, and established clean point at the Escobedo and San Antonio assembly plants.

3. Jan 18, 2024

   • 01/18/2024 through 02/20/2024 – Navistar conducts a search of manufacturing records to identify vehicles built with a suspect steering gear serial number.

4. Feb 7, 2024

   • 02/07/2024 – Navistar Product Safety, Engineering, and supplier quality meet with R. H. Sheppard to review and discuss the failure mode, root cause, lot code and steering gear serial number data collected by R. H. Sheppard.

5. Feb 9, 2024

   • 02/09/2024 – Navistar receives R.H. Sheppard’s 573 defect report for 24E-010.

6. Feb 21, 2024

   • 02/21/2024 – Navistar completes its review of manufacturing records and finalizes the Suspect Population

7. Feb 22, 2024

   • 02/22/2024 – Navistar declares a Safety Recall.

8. Apr 8, 2024

   4/8/2024 -- Updated

Notification schedule

Dealer notification

APR 08, 2024 - APR 08, 2024

Owner notification

APR 15, 2024 - APR 15, 2024

Documents