Mazda North American Operations recall 24V817

Affected vehicles (2)

Component / system

Defect

Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and 2025 CX-70 plug-in hybrid electric vehicles. Improper inverter software may cause the malfunction indicator lights to illuminate, and a loss of drive power may occur while in electric vehicle (EV) mode.

Risk / consequence

Loss of drive power increases the risk of a crash.

Remedy

Dealers will install improved inverter software, free of charge. Owner notification letters were mailed December 19, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7024J.

Chronology of events

1. Mar 13, 2023

   March 13, 2023: Mazda received the first field report from outside of the U.S. market and began an investigation.

2. Aug 21, 2023

   August 21, 2023: Mazda received the first field report from the U.S. market.

3. Mar 14, 2023

   March 14, 2023, ~ December 20, 2023: Mazda continued investigations for root cause analysis and considered improvements.

4. Dec 21, 2023

   December 21, 2023: Mazda implemented a mass production change for CX-70 in the inverter software logic.

5. Jan 24, 2024

   January 24, 2024: NHTSA’s Office of Defects Investigation (“ODI”) notified Mazda of certain VOQs and field reports received alleging a loss of motive power in Mazda CX-90 vehicles located in the United States. Multiple discussions were held from February to October informing ODI of Mazda’s analysis of field information and ongoing investigations. Investigations included additional VOQs and field reports received during this period.

6. Jan 25, 2024

   January 25, 2024: Mazda implemented a mass production change for CX-90 in the inverter software logic.

7. Feb 1, 2024

   February 1, 2024 ~ July 31, 2024: Mazda received ten (10) additional field reports from the U.S. market, which were identified to be vehicles sold prior to the mass production change.

8. Aug 1, 2024

   August 1, 2024 ~ October 15, 2024: Mazda engaged in the final stages of an investigation aimed at assessing the affected markets and vehicle populations.

9. Oct 25, 2024

   October 25, 2024: Mazda held a Quality Audit Committee meeting to review all available information to date and approved a field action on subject MY2024 CX-90 and MY2025 CX-70 vehicles. As of October 25, 2024, Mazda is not aware of any reports of accidents or injuries related to this concern. Also, as of this date, eleven (11) field reports have been received by the United States and its Territory markets.

Notification schedule

Dealer notification

NOV 05, 2024 - NOV 05, 2024

Owner notification

DEC 30, 2024 - DEC 30, 2024