Emergency Exit Windows Difficult to Open/FVMSS 217

Affected vehicles (2)

Component / system

Defect

Prevost Car (US) Inc. (Prevost) is recalling certain 2025 Prevost H3-45 and X3-45 motorcoaches. The release mechanism on the emergency exit windows may be difficult to open in an emergency situation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

Risk / consequence

Emergency exits that are difficult to open can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.

Remedy

Prevost will inspect and adjust the emergency exit windows as necessary, free of charge. Owner notification letters were mailed August 28, 2025. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR25-10.

Chronology of events

1. Mar 11, 2025

   2025-03-11 Certain emergency exit windows that did not open adequately were identified during an internal Prevost production audit. 2025-03-12 Internal Prevost investigation was opened to identify the root cause and to determine if the issue is safety related or a non-compliance. 2025-03-12 Delivery Stop was issued to stop the delivery of new vehicles until the investigation is completed and corrective actions are implemented. 2025-03-18 A field survey was initiated on a sample of delivered vehicles to assess whether the audit finding was an isolated occurrence. 2025-03-27 Preliminary field survey results were obtained. The survey reveals that 80% of the inspected vehicles had at least one emergency exit window that did not open properly. 2025-04-01 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a potential non-compliance issue. Prevost considered the information included in the internal Prevost audit report combined with the field survey results when evaluating the existence of a potential non-compliance. Decision made to raise the potential non-compliance issue to Volvo Product Safety Committee (PSC) for review and determination.

2. Apr 9, 2025

   2025-04-09 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a non-compliance issue and that a recall is needed. 2025-04-14 Noncompliance Information Report submitted to authorities. No warranty claims related to this issue. No field reports, incidents, accidents, injury, or fatality were reported.

Notification schedule

Dealer notification

No Dealers

Owner notification

Sep 01, 2025 - Sep 01, 2025 Phased Recall

Documents (11)