Rearview Camera Image May Not Display/FMVSS 111

Affected vehicles (2)

Component / system

Defect

Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain 2022-2024 Outlander and 2023-2025 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the rearview camera image may freeze, or not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Risk / consequence

A rearview image that does not display properly reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will update the A-IVI software, free of charge. Owner notification letters are expected to be mailed June 30, 2025. Mitsubishi's number for this recall is SR-25-001. This recall replaces and expands previous NHTSA recall number 23V345. Vehicles previously repaired under recall 23V345 will need to have the new remedy completed.

Chronology of events

1. May 15, 2023

   On May 15, 2023, Mitsubishi Motors North America, Inc. (MMNA) filed a Noncompliance Information Report under 49 C.F.R. Part 573 relating to a software error in the Alliance in-vehicle infotainment system (A-IVI) in Model Year 2022 and 2023 Outlander and Model Year 2023 Outlander PHEV vehicles that potentially caused a momentary loss of rearview camera image on the A-IVI display. This was designated as Recall 23V-345.

2. September 2023

   September 2023 – MMNA created a field report following receipt of information from a dealer alleging that audio volume controls on A-IVI are not responsive. Field report is shared with Mitsubishi Motors Corporation (“MMC”).

3. January 2024

   January 2024 – MMNA created a separate field report following receipt of reports from a dealer alleging that A-IVI freezes up and stops responding. Field report is shared with MMC.

4. March 2024

   March 2024 – MMNA created a separate field report following receipt of reports from a dealer alleging that A-IVI goes black and reboots while vehicle is in motion. Field report is shared with MMC. April-May 2024 – MMC works with A-IVI supplier for joint test of Initial Quality Survey items including touch panel not responding, rebooting and CarPlay connection issues. May-November 2024 – MMNA continues collecting information as part of investigation into non- responsive volume controls and IVI rebooting. Collected A-IVI units were returned for duplication test by A-IVI supplier.

5. December 2024

   December 2024-January 2025 – MMC holds pre-technical meetings to continue review of A-IVI volume non-responsiveness and rebooting, and expands consideration to include other symptoms of A-IVI performance, including appearance of black screen and screen freezing.

6. January 2025

   January 2025-May 2025 – MMC holds further technical meetings and discussions involving A-IVI, including additional analysis of A-IVI performance.

7. May 23, 2025

   On May 23, 2025, MMC determined that a potential non-compliance could not be ruled out, that a field action was necessary, and advised MMNA to conduct a non-compliance recall. MMC and MMNA has received six field reports involving A-IVI performance and 358 warranty claims involving A-IVI operation or performance, not limited to incidents involving backing events from the US. The field reports were initially created to cover concerns of non-responsive volume control, freezing and intermittent radio restarting, and were received by MMNA between September 20, 2023, and July 10, 2024. The 358 warranty claims involving A-IVI operation or performance were received between

8. Jun 1, 2023

   6/1/2023 and 5/19/2025. MMC and MMNA are not aware of any reports of death or injury related to this condition.

Notification schedule

Dealer notification

Jun 16, 2025 - Jun 16, 2025 No Dealers

Owner notification

Jun 30, 2025 - Jul 01, 2025 Phased Recall

Documents (9)